Dualsim Slider Frequently Asked Questions

How do I transfer contacts to my DUALSIMTM slider phone?

You can use the Bluetooth feature to transfer vCards and save them to your phones address book. Alternatively you can also save vCards to your micro SD memory card, then open them via the file manager to accept them into your phone book. Software such as MS Outlook support vCards.

How do I get Calender reminders into my phone?

You can send a vCalander from your pc or other vCalender supported device and accept them into the your phones calendar. You can also save vCalender items onto your micro SD memory card and via the file manager, accept them into your phones calendar. Software such as MS Outlook support vCalenders.

“Disk Full” error when accepting items via Bluetooth?

You should set the default bluetooth “storage location” to the memory card. The phones memory is very limited. Most of the phones memory is occupied by the operating system and thus has limited space for media files.

“Disk Full” error when taking pictures?

You need to change the “storage” location of the built-in camera. Set it to Memory card to make use of the micro SD memory card.

I cannot send or receive MMS or WAP?

You need to input the correct settings for your network. Please check the support page for the latest details.

Phone turns OFF then ON when I try to take a picture?

You battery has insufficent power to capture images on the highest quality setting. Due to the high drain of the camera at high quality settings, it is recommended that the battery be in top conditions before use. To contine to capturing images when this condition occurs, users should set the quality level to "NORMAL".

Do you need 2 Bluetooth Handsfree Kits to work on DUALSIMTM phones?

Our phones alleviate the use of a second Bluetooth headset as both phone lines will connect to the same Bluetooth hands free device. People carrying two phones will normally need to have 2 Bluetooth devices or only their primary phone will be connected to the Bluetooth hand set.

This creates problems when users are driving and cannot get hands free access to the phone not connected via Bluetooth. With DUALSIMTM technology both lines are connected to 1 Bluetooth device eliminating the need to have a 2nd Bluetooth device.

I cannot send SMS's from SIM2, how do I fix this?

1. Go to "Messages" > Select "SMS" > Select "SMS settings" > Select "SIM2 message settings" > Select "Profile settings"

2. If using telstra sim cards for both slots phone should say "Mobilenet" go into this menu continue to step 3, if using other networks select "profile 2" continue to step 3.

3. Scroll down to "Validity period" change setting to '6 hours' if this doesnt work try changing it to another time period.

SMS will function normally after you set this.

I cannot send SMS from my 3 "Three" SIM Card?

You may need to adjust your SMS profile settings due to the programming of your Three USIM card.

Goto Menu > Messages > SMS > SMS Settings > "Select the 3 Sim Slot" > Profile Settings > Select a Profile > Edit The Phone Number to "+61430004010"

I want to add a phone number under each networks name on the main display?

Your can edit the SIM cards phone number and have this displayed under each networks name on the main display by

  1. Menu > Phonebook > Extra number > SIM 1 / 2 owner number > Edit the 1st profile > Save
  2. Menu > Phone Setup > Display characteristic > Show owner number > Show SIM1/2 owner number > ON

on your return to the main screen you will notice the new entries under each networks name.

I want to add cell broadcast information on the main screen like my nokia phone?

Cell broadcast information is supported on this phone, SIM 1 will display cell broadcasting on the screen while SIM 2 will recieve it as a SMS message that requires you to open to read. To active SIM1/2 Cell Broadcasting, follow the following steps

  1. Menu > Messages > Broadcast message > SIM 1 / 2 broadcast message > Receive mode > ON

You will also need to subscribe to channels for information. Please check with your network provider for relevent channels. A popular channel for cell broadcast is the cell location channel, normally broadcast on 50. To set this channel

  1. Menu > Messages > Broadcast message > SIM 1 / 2 broadcast message > Channel settings > Add > Edit "Channel title" and set "Channel ID" to "50"

You should now see the cell tower location broadcast onto the main screen or recieve a SMS message each time you phone connects to a new cell tower location.